Bought several poles from this company. Fast and reliable delivery, good quality product. Customer service was amazing - as the desired size was out of stock, was offered size up free of charge. Also worked out over the phone the cheapest option for my requirements. Always felt that my customer needs were put before anything else. If only other companies could be like that!
If you want a pole or two to morph on your doorstep a day after ordering them then contact the Poles Company Star Ship Enterprise and they'll beam it down there and then. Excellent service between supplier and carrier. Thank you so much.
I ordered my poles and they were dispatched quickly. I had one problem when they arrived in that I was not using the finial at one end and the pole did not fit into the bracket. I contacted them, explained the situation and was told that there was an alternative bracket and one would be dispatched to me. It was and arrived 4 days later (weekend intervened). An excellent company.
Web-site didn't make it clear (emphasise) that the pole length quoted was the total length including the finials. The product was good and the Company were very efficient and helpful. The courier were nice enough but not very efficient.
I am very pleased with the curtain poles I ordered, complete with all the necessary fixings and rings.They look very smart now they are installed. I am so impressed with the speed of service I received, having just moved house with no curtains in the sitting room quick delivery was imperative to enable us to hang the curtains and make the room more homely now the colder weather is here.
The pole was delivered in advance of its delivery date and was exactly as described on the website . And when we were being a bit stupid whilst fitting it and checked on the website , it gave us the info we needed to site the attachment the right way up using the correct number of screws !
I bought the swing curtain pole. A good price for a sturdy solid item ,I am very pleased
with the item and the website is easy to navigate and the descriptions of the items are
very detailed and informative.
Pole arrived earlier than expected which worked really well for me. Michael is very friendly and helpful. I called to check in about when it might be expected and as we were on the phone the delivery guy knocked on the door!
The pole is great as are the tiebacks I ordered. All bright, shiny and new. Really good value too. Whenever I need a curtain pole or track in the future I will definitely come back to this company
I ordered a curtain track and then later that day found I needed some extra items for another project. On telephoning to see if I could add to my order I was told it was already on its way (arrived the next day all the way from Cornwall) but they sent off the additional bits and pieces the following day, by first class post, for minimum cost. That saved me the frustration of a 2-hour drive if I'd tried to buy them from the nearest retailer, and they were pleasant and helpful too.
The pole arrived within 2 days, instructions for assembly easy enough, I would recommend splitting the curtain rings 6 & 4 not 7 & 3 as per instructions as it tended to tug at the curtain. Very satisfied with the portiere.
I have no hesitation in recommending The Poles Company who provided me with excellent service both in speeding through the transaction and at the telephone. Prices are more than comparable with other online retailers and the way they go about their business is undoubtedly better. For example, whereas most of the companies I contacted insisted on sending a 5m curtain rail in two sections, no doubt for their own convenience, The Poles Company were happy to send it in one piece despite the bulky packaging.
6 days from order to delivery when charging £7.50 delivery is poor. The brackets supporting the pole are poor,in that the grub screw kept falling out when trying to tighten them. On the possitive front they do look good.
I wouldn't hesitate to recommend this company to anyone.
The portiere curtain rail from The Pole Company arrived speedily and well packed and is already making our drawing room a warmer draught-free environment. A good product and excellent service, thank you,,
Excellent service with a very good quality product. Sadly, the delivery and packaging techniques used were some of the worst that I have experienced. Fortunately there was a will to put the matter right quickly and the transaction ended very well.
I contacted this company for advice regarding a curtain rail for a recessed door. Michael was marvellous. Based on his advice and detailed information on the website I finally purchased the correct rod having researched it for 3 years!!
Fantastically quick response for modest order of rings, but the best part is that they were half the price of John Lewis version and better and in the right colour. Well done. Shan't hesitate to use again if the need arises.
Placed an order after phoning Michael for advice and could not be more pleased with the help and service I received. Great products arrived acolytes and just what we wanted.
I then placed a subsequent order a couple of months later for some accessories, but accidentally ordered a different colour. Michael picked this up and emailed to query my colour choice before processing. Very impressive personal service attention to detail and quality. Could not recommend more highly. Competitively priced too.
The delivery was on time and the parcel tracking was first class. The poles were easily put up - provided you have a posidrive screwdriver. We are really pleased with their appearance and the service from the supplier
The Poles Company answered my queries promptly and their dispatch of the goods I subsequently ordered was efficient and arrived on time safely. The price was very competitive.
I would not hesitate to use their services again.
They were one of very few companies I could find who do the product I wanted (a sturdy swing arm pole for above an outer door). Delivered swiftly, as described and quite a niche product, it turns out. Thnx.
I ordered a curtain pole, 2 dormer rods and some dormer rod supports. The curtain pole and dormer rod supports turned up very promptly 2 days before delivery was expected, however the dormer rods were absent, with no indication of a follow up order being on the way. I sent an email to Customer Services, who responded that day with an apology and explanation that they had been out of stock (perhaps their stock control system could do with some attention?). The dormer rods duly arrived the next day. Overall I was pleased to have received my order promptly, but if I had taken time off work to receive the delivery it wouldn't have worked smoothly at all. Fortunately I happened to be in when the deliveries arrived. The poles themselves are good, so no worries about products.
This is now the third time I have bought poles from this site which speaks for itself.
Very impressed with the packaging this time as the 240mm pole included a piece of 2x1 to help support the pole and prevent bending during transit. A very nice touch!
I looked at several companies before deciding on Thepolescompany. I phoned for advice a couple of times and then ordered online. I am very happy with the door rod, which arrived a couple of days after ordering. The purchase went very smoothly.
It was irritating that the email confirming despatch was sent after 7pm on one day, with delivery scheduled for the next day, so I wasn't able to be around to receive the package. That said, the delivery people were very accommodating and redelivered without a fuss.
I ordered chain Roman blind assemblies (to Dublin). They arrived by courier within days. Communication was perfect and the courier was friendly and customer oriented. The goods were well packed and looked great quality. They are off to the makers now and I look forward to using them. I will order more from The Poles Company.
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