We had a large bay window in our new, old house, which came with the wrong fittings, meaning we could barely draw the curtains every night. Local shops could not provide the long length of poles required, or the correct corner pieces. Confused, I rang the Poles Company, was able to speak to a very helpful man, and he advised me exactly what I needed to get to sort the problem out. The items required to complete the whole job came as one package. The quality is brilliant, and they look good. Still enjoy pulling the curtains at night now!
I ordered a pole for eyelet curtains from the Poles Company. I chose glass finials. Unfortunately when the finials arrived one of them had broken in transit. I contacted The Poles Company who were very apologetic and promised that I would receive replacement finials the next day. Sure enough the finials arrived the next day intact.
The Poles Company were extremely courteous and reassuring and resolved the problem immediately.
Very quick delivery, which was well packaged and received in good order. Curtain poles and accessories were all as described and a very good price compared with other companies on line. Very easy transaction.
I wanted to buy a couple of curtain poles but wanted to verify a couple of things prior to purchasing. I received a very prompt, polite & helpful reply to my email enquiry and received the poles on the second day after placing the order. The outer packaging on the poles was slightly damaged but the poles arrived safely.
Excellent service and speedy delivery, I agreed to to pay the stated postage which was high for the ordered items, however the company gave a rebate on postage and charged me the actual postage.
I highly recommend this company
My double curtain pole came the next day which was great as I could hang up my new curtains immediately. It was very well packaged, and the instructions were clear and easy. I also ordered extra curtain rings as recommended for pencil pleat curtains. My curtains are quite wide (3 metre pole) so I positioned my side brackets well away, about 25 cm to create rooms for stacking. Happy with my purchase.
Items as requested arrived in a couple of days. I thought that the postage at the initial ordering was a bit high but I paid it anyway because I needed the items which I could not find in 2 well known department stores. They e-mailed me 2 days later saying that because the package was small they had overcharged me the postage, and kindly re-imbursed me. I thought that that was a decent thing to do, and I was a bit surprised.
This is the first review I have done and it is only because your company has been first class your web site is easy to run through and ordering quick you respond to let me know the order was on it way, each order has arrived within day Thank you for an enjoyable experience
I spent ages looking for a reasonably priced good looking pole for our main sitting room. I came across this company and after supplying the measurements an ideal pole was delivered, exactly to specifications. Easy to fit and looks great - also very speedy service.
10/10 - highly recommended and good value
The only slight negative was the delivery company losing one part of my delivery but it turned up a day later! The Poles Company handled it brilliantly though and was not their fault at all!
Had a few email exchanges with the manager and he was very helpful in making sure I bought exactly what I needed.
Items arrived promptly.
I emailed my first order which was delivered promptly as promised.
My 2nd order was telephoned. I wanted an identical item and this was also dealt with in a very professional manner. Very happy.
The web site was easy to follow - even for me - the delivery was amazing - ordered by 10am and delivered by 12 noon the following day. Everything was going well until one of the brackets refused to tighten up properly - I may need to have a new bracket delivered if the problem cannot be sorted. All in all the poles look nice but I wouldn't go for an extendable one in the future, however, I feel they are good value for the money.
I have used the Poles Company twice. The first was for poles for three windows in the same room, one was a bay window. I input my measurements and received helpful reply and suggestions. Recently I have purchased two poles for another room. They came the next working day. I would use the company again if I need any more curtain fixings.
I ordered from this site because of the great reviews, and they were not wrong. I'd accidentally ordered the wrong size curtain rings with the pole and they called me to double check. Most companies would have just sent them anyway and left me with the problem of sending them back. The guy was really helpful and couldn't do enough. The poles arrived the next day. Great service and really impressed - a breath of fresh air.
After struggling to match existing curtain pole sets in our (old) house what a relief to find The Poles Company who list extactly what we needed. Very impressed that Michael emailed and attempted to contact by phone to check on our order in case we had made a mistake.
There is a good selecion of different sized rails available on the website and I was having difficulty finding the size needed in local shops. The items ordered were correctly described and reasonably priced. Delivery was ahead of the specified date and the goods were well packed to avoid damage in transit.
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