I hate O2 they just steal my money. They can't provide even the 10% of the speed that they had to. They should give me 14Mb/sec but in reality it was 50KB/sec.
Second they don't have English support. If you buy and don't know German you can't use it anyway. Even when You call to support they start to speak only in German. NO ENGLISH!
Hate hate hate.......
I have been with O2 pay Monthly for over a year now, and the network is very bad, my calls keep dropping, people call but my phone is unavailable. O2 keep telling me mayba a mast has gone down ... or its my phone or sim..
I have changed phones and simcard.. stillno improvement, I get 2 service bars and less !!!
I recently came to the end of my 24 month O2 mobile contract. On the final bill was a credit, only small, but a credit which I assumed would be paid into my account on the usual day of the month that they normally took payment. No!!!!, when I contact customer services they said I had to request payment of the refund and then maybe 5 to 10 days after requesting payment it would be paid to my bank account. If you have a mobile contract with O2 please read the T&Cs thoroughly. I fell fowl of another T&C when trying to give 30 days notice of closing my account, I thought I could go to the O2 shop where I took out the contract.....No!!! you have to phone the call centre and listen to all the Cr*p about why are you leaving, won't you stay etc.
ive had a problem this morning with o2 top-up not crediting my wifes phone after the £15 was taken from my account, the bank has confirmed this with a transaction id. 2 hours of phone calls and im now waiting for a manager to call me back, but the way ive been dealt with so far im not expecting a call.
The "customers service" advisors are the most incompetent patronising and unproffesional i have ever dealt with. i have a contract with o2 as well and have been for 10 years which will definately stop at the and of the contract.
phone service and reception is also very poor and mobile internet is poor at best, IF i can get a signal.
don't think if a certain type of number is free like 0800 (/ 800 from mobile) it is free on O2. Because it's not. It's at least 20p/minute. In the 4 years I have been with O2 there wan't 1 month that I paid the supposed and agreed monthly package price. You are going to pay at least £10/month more due to calling these numbers. And you will call these numbers because it's raining you don't have a landline and its just a short call to edf energy anyway... bullshit. And boy they know this very well. This is where their business lies. Bastards.
Not to mention this brand new rip off called "Be more dog" or "Refresh" where customers (the stupid ones) can do an early upgrade if they want to loosing their discounts that would come at the end of their contract. I mean they do take out a new contract with O2 don't they deserve some discount as against to those who just walked in from nowhere with no history with O2 at all? I have been with them for 4 years and I wanted to upgrade as usual 1 month early. But now I can go eff my self and shove up teh 4 year up my a$$ becuase now we have this brand new brainstorm of a 22 year old executive from O2 called refresh and "be more dog" bullshit. I cannot get any discount. I will have to pay the price the person would pay who just happened to walk in possibly an illegal immigrant with no checkable personal history or credit rating or anything people could call background. He could be a serialkiller for all we know and I am listed in the same category. It's simple. Get the phone you want, pay cash and get a pay as you go sim from any network it doesn't matter just don't get an O2 pay monthly package because you WILL regret it.
A month ahead of a number of months abroad, I called O2 and agreed they would put me on the lowest tariff while I wouldn't be using any minutes or data abroad. I stressed that I would like this to occur in a month's time. It was actioned for the next day so I called again and was assured it would be sorted out and I would get a goodwill gesture. Upon arriving in Ecuador, I realised I had been overcharged by £50 for the month and my tariff was still the same as before. I explained this on a live chat and asked for it to be resolved - a refund and the original tariff change as requested. I then went on a few tours and double checked in Chile only to find my tariff still hadn't changed and no refund nearly a month later. I emailed on the only address I could find but this was a no-reply address so upon landing in Peru I did another live chat. This time I was told the tariff change would not be possible. I had been misinformed all along. I pushed for a refund and was told they would make a goodwill payment which works out to be a refund plus £3 for all the inconvenience. And, now I'm abroad I find out the lower tariff is not possible. Had I known this before I would have cancelled. I don't know what to believe any more - every customer service agent gives a different story and drops the ball. When I return I will be investigating other options as O2 has really let me down.
I realise that when writing a review you can only go by your own experience. Looking at the O2 score so far it appears to be some way from perfect but I have to say that in terms of the O2 Broadband service I received before changing a couple of months ago, it was excellent. Rarely did I need to contact their Broadband helpdesk but whenever I did I found them to be very knowledgable and very very helpful.
The only reason I moved is that O2 was being taken over by Sky. I decided to move to Virgin - what a mistake that was!
Even giving one star is too much for this company. If it was possible I would give a zero rating. The customer service with O2 is appalling. I purchased a new Samsung S3 and immediately started having faults with it. I took it back to the store and they said they were unable to replace the handset but would send it in for repair. I then got it back and it was still faulty. This happened three times. Last time it was working for more than a week. But then, surprise surprise, it was faulty again. I took it back into the store and they said as they had already sent it to be repaired three times they would now replace it and I would receive a new phone in the post. After the promised 2 weeks I had still not had a new phone but I was still paying off the phone on my monthly contract. So I was using an old phone with no internet capability while paying £50 a month for a new Samsung S3. I called O2 customer service who said that they had received it and weren't sure what had happened to it, this was a week from my phone call to them. During this week no one from O2 had tried to contact me to advise me on the situation. I was then put on hold for 30 minutes until I got to speak to the repair centre who were clueless about me receiving a new phone. They said that they only repair phones and would send me the same phone back. During this time I was also speaking to an advisor on live chat who was extremely rude and spoke back to me. He was not able to advise on the situation and said that I should go visit the store that sent the handset it. Doesn't that defeat the purpose of having an online chat? Well I then called the Oxford Street store who after I explained my situation and frustration started yelling at me saying that no one would serve me if I was rude and that I can't speak to sales advisors in that way. I was unaware of where this came from as I was not being rude, perhaps my voice was distorted but I was in tears because I was not getting anywhere with this issue. I then asked to just speak to a manager as the sales advisor (Mark) started swearing at me. After holding for 15 minutes I then got to speak to the manager at Oxford Street retail store. The manager wasn't of much help though either as he said that I was a liar and none of his sales advisor's would promise me a new phone. But should they have they wouldn't have sent it to the repair centre but rather escalated it to O2 in store. But to me O2 is the store so I don't understand why he had to make me involved/aware of their internal issues. I am a customer who wanted something resolved, but he wasn't able to do this. Basically I am going to get the faulty phone back and once it breaks down again I can go to the store and escalate it. A total of 4 hours wasted, with no result. Does that sound like good customer service?
Well I then called O2 Customer Service, AGAIN because I wanted to let them know how horrible my experience had been and wanted to query about getting out of my contract. I got put through to a guy called Luk/Luke in Cape Town. They are now sending me a new phone and he said that they should have done this to begin with.
Turns out though that they did not send me a new phone and I am again stuck with the old broken phone that came with a note this time that they were unable to repair it!
After 4 years with o2 i have a few points everyone should know.
- if your expecting any quality from customer services go elsewhere there useless, leave you waiting for hours, never call back and i have been hung up on from them several times while trying to make a payment!
- they send messages when your running out of data and when you have run out of data to let you know. they will not do this for texts and calls as i found out when i got a £160 bill after complaining to them about this issue. i am aware most other providers will let you know in advance before running out of allowances and incurring ridiculous charges. go elsewhere.
- they sell packages which state they include data, they do not you have to pay additional £2.50 for the data bolt on although it states on the tarrif that data is included. dont be fooled
- signal is generally poor, slow mobile internet and often wont even call out as a result of poor signal.
- their website is terrible, it has taken a year for them to set up my online account so that i can log in and check my bill. also after trying to make a payment online, which seems simple enough, 4 attempts later i still have not managed to pay them and they expect me to call their payments team at 25p a min to rectify THEIR problem.
- the chat support is fantastically useless. worse then calling a over seas call center and just as they start giving you information chat disconnects. time and time again.
so overall unless you enjoy calling to make complaints, question large bills and receive generally poor service from every aspect of the company, AVOID O2 like it were the plague.
O2 Chat service is really bad. The response time from the 'advisers' is ridiculous, we're talking ages. The 'advisers' command of the English language is rudimentary to say the least. Furthermore, wait times for phone based customer services are awful too. phoned today got through, did all that press one if you want to talk about...nonsense, only to be cut off. Sort it out. You're supposed to be a communications company!!
I took my faulty pay as you go Nexus 4 back to O2 in Milton Keynes on the 1st November, as the bottom half of the screen wasn't registering any touch. They stated it could take up to 2 weeks to be repaired, but typically it's done in 4-5 working days.
Queue Tuesday the 5th on November, the phone turned up at my door at 8am, just before I head off to work, working perfectly. Amazing turn around time, will definitely consider buying phones from them in the future.
My package with O2 just qualify for "UpGrade" and O2 offer me iPhone 5s 32GB for £57 per nth , with same spec CarPhone offer £32 per nth & so as other O2's agents !!
Very very disappointed that O2 do not take care of their direct customers ………. sadly after more than 20 years with them , I felt is time to depart !!
Bought a Sony Xperia 3 months ago from 02 and stopped working - they sent off for a repair and it was returned "unrepairable due to me breaking the charging port" - all I do is charge it each evening so not sure how I am supposed to have broken it - refuse to replace the phone so I'm stuck with 21 months to pay and no phone - appalling service!
I am leaving o2 today. The service was, at one point, quite good, but has degraded to the point of being useless. I have had to endure awful reception, constant texts about other deals and plans (as if they weren't already leaching enough money from me) dropped calls, unsent texts, calls being ended abruptly (often when I'm in the middle of a sentence) and, disturbingly often, the complete inability to even make a phone call in the first place, which, as I am sure you can all agree, rather defeats the purpose of being a network; if you can't be absolutely certain that your customers will be able to CALL PEOPLE ON THEIR PHONES what on earth is the point of trying to provide a service? I am now in the process of changing my network to a company who is serious and is not larking about, playing games and pretending to be a business. I have had no help and no explanations. My emails have gone unanswered. I could have had a doctor's appointment this morning. I have a host of illnesses I need to sort but because o2 decided to be lazy and useless I now have to wait until tomorrow. Great. I rang and rang and I missed the window because my phone outright refused to connect the call. I am extremely angry. I am utterly convinced that every single five-star review of o2 I read on this site has been written with the promise of money involved; I refuse to believe that they are legitimate, and if any of you o2 lackeys are reading this and you'd like to debate what I'm saying, go ahead. Please, I would love to hear you try to defend yourselves. I could do with a laugh today. And if you decide that, after reading this, you no longer want me as a customer well... I don't honestly care. I blew ten pounds on a service that I can't even use. Oh, and I warn you now that ANY reply, any kind of response from you will be made public. I will post it to every single review site I can find. Trustpilot, Yelp, I'll post to Facebook, I will make everybody I know aware of it. I promise.
Dont go with o2. I purchased a business phone from them i had it replaced twice in two months as it kept packing up.I rang them again and asked for a different model they refused and a manager was supposed to call me but never did. The phone has packed up again so i am getting a cheap one to replace it as my contract is only 3 months old. One thing i will be doing is changing phone provider when this contract runs out. They should be on Rogue traders as they are crooks.
we dii all friends so many contract with o2 and they promise discount , some got and some not finally we complaints o2 and we heard from them is they only provide service their so many stores not owned by them so in this situation we are not going to help you. i ask them why you not describe on your website when we find store locator . they replied stupid answers.... they arguing and said do what you want to do. and their franchise store making contract on name of o2 shop . so this means they both one but in service no one take guarantee.
After various complications, (trying to end my contract) I was offered a months line rental back, so, I thought, ok I've had loads of hassle but let's take it and never use O2 again and that will be an end to it, some small payment for hours of hanging on and numerous awful web chats, however it seems that even that was an empty promise, much like all the things I asked O2 employees to do for me. On the web chat they don't even seem to read the question before a standard reply comes out. STEER WELL CLEAR!
I was overcharged £20 in august, informed that i would be refunded on my next bill, which i wasnt due to a technical "issue" which they refused to define.
Overall i must of wasted at least 10 hours of my life dealing with o2. It is a releif to be free of them.
They do not value their customers, they make promises which they do not keep.
Dont bother signing up to their service they will waste your time, and maybe steal your money.
I write this out of annoyance that after 3 months and collectively 6 hours trying to cancel iPhone insurance with O2, they're still taking my money. They're excuse is that there's an error, but on 3 completely different occasions they've assured me that it is cancelled, only to find it's not. O2 customer service has failed 3 times to call me back with confirmation or an update following this error.
I've been an O2 customer since 1998 (15 years)... simply this isn't the company it was.
My O2 mobile connection went off after one month of buying the 15GBP O2 Unlimited per month. I went to the O2 store in Castle Square Belfast to see what went wrong. The customer service guy told me I have to top it up and the connection will be restored in few seconds. So I chose 10GBP O2 Unlimited per month, paid my money, waited 5-10mins and still no connection. I went back to the store and informed the same staff. He took my mobile phone to check the connectivity and while removing the cover he dropped it on the floor. Then, he removed the battery and simcard, put them back again and switched the cellphone back on. The connectivity was restored, showing I have a balance of 21.5 GBP .... "I shouldn't have paid 10GBP earlier on" I told him, he said yeah!!! I asked him if he can give me back my 10GBP because I am leaving in a week and I don't need all that balance. He explained that he cannot because my payment already passed the 10mins limits !!!!
These guys are clueless, they know nothing about the services on offer. I was lucky he didn't break my cellphone...run away, very bad service.
I've been trying to give O2 my 30 days notice as my contract finishes next month. I was on hold for 2 hours yesterday no word of a lie. Didn't get to speak to anyone from cancellations. Eventually gave up and tried the chat service online. Bad idea. I explained what I needed which was very simple but none of them helped me they just tried to transfer me to cancellations who I now think is a non existent department as they didn't reply through the chat service either. I was disconnected every time after 5 attempts I'm still no nearer to speaking to anyone and to get my PAC code. Horrible company to deal with. Stay clear!!!
i do hope I am not testing fate! I have been with Vodaphone (dreadful customer care) and Orange (service became worse and worse as prices went up and up), having had a mobile for 20 years. I actually have 6 numbers on my contract. O2 have astounded me with their service and although I sympathise with those who have had bad experiences, be very careful who you move too. I'm sure if you speak to O2 complaints department (free of charge on your handset) they will be happy to help as they do seem to be concerned with customers and their problems.
I have been with O2 for many years now, and am pleased with the level of service I've had over the period of time I've been with them. They are very helpful and have friendly customer service team! I have had friends who are with Orange and there is a huge customer service difference. I would recommend anyone who is looking for a contract, PAYG or any other service O2 offer to go with them.
I have been with 02 for over 5 years with no problem until this weekend. Last week I lost my phone and bought a new 02 sim to install into my very old phone. I contacted "chat" for them to block old number and transfer it to my number sim. They asked for my password. I told them I don't know what it is as I have never had to use it and they refused to help in any other way such as asking other type of security quesitons. They told me to ring Customer Services which I tried to do do several times with no luck. On Saturday I tried chat again.
This time I was in touch with a lady who understood I could not remember my password .. so, she asked me for the last two numbers I used. When I provided her with this information she was happy to arrange for the transfer and told me to try my phone in four hours but that it would take upto 24 hours to process. I did this but nothing happened. So, on Sunday I tried the chat again but this time they insisted on having my password. They would not accept that their colleague had been able to access my account the day before and had promised to transfer my number. After 20 minutes of arguing the toss, I asked to be put through to complaints. The woman I spoke to there was easily able to access my account with no problem and having asked me the exact same questions as the lady before in a different department. She apologised for all the inconvenience and assured me that the transfer would be done, together with a £10.00 top up for free. Once again this did not happen.
Today I tried chat again and was again refused any real help, so I was put through to complaints again but was told "Im sorry I cant help you as I deal with Pay Monthly complaints and you are on Pay as you Go, I will transfer you"... so I was transferred.. gave all the details again..... and was told "Im sorry I cant help you as I deal with Pay Monthly" YEP unreal I was transferred to same department. At that point I has wasted enough time and rang off
All this time, they were trying to placate me - im sorry you feel that way, I would be annoyed too etc etc etc.
Then this evening I spent over one hour on the chat to the complaints people I was made to repeat myself again and again, I was asked to try turning off the phone to see if that would work.. no of course not and besides I had tried that several times. I was told "we will ring you back" and giving a number I have on the desk they said they would call me tomorrow until I said that number was not in use tomorrow . I wont bore you all to death with it but in a nutshell, they did not listen to me, did not read the notes and would not help me at all. They have now lost a very loyal customer of over 5 years . What a shame
The company deactivated my phone because i couldn't pay for my bill as i was abroad. Then charged me 15 pounds to reactivate it. I had to call them 5 times just to get it activated. the staff were rude and apathetic. I will be switching companies the minute my contract expires
Been with O2 for many years now, however the phone I had was not the best and don't think it was working properly for the day I got it. Having went into the shops various times they didn't really want to know and pretty much fobbed me off. So I went to phones 4 u who told me to call O2 and ask how much I had to pay to cancel my contract, I called waited 20mins to get through and the lad said £205 ... Ok so phones 4 u said they would give me £ 180 towards the fee which left me to pay £25 not a problem considering I was getting a decent phone with more extras for less, they said I would need to sort with O2 and I carried on with a new contract phones 4 u were brill. The new contract was a good deal which they however said the 14day cooling off period was not available. Spoke with O2 the following day waited this time 25mins calling from my new phone on a 0844 so that will cost me. The said to end my contract was £304 when I challenged the girl advised it was non negotiable even though I explained the call the day before i was told £205. There's no way I could have misheard at all. She explained that it should actually be £314 but the previous lad had miscalculated, so hang here I'm told over the phone first £205 then call back its £304 but now it's £314. I explained there is no way I would end a contract early knowing I would pay £125 as £180 was given by phones 4 u just does not make sense £25 yeah no problem with that. Anyway she put me on hold and came back to say she had spoken with a manger and no way would they except £205 (which is what I was first told) I did get upset £100 more than I should be paying is a lot to me and simply cannot afford to pay it, I can say I will NEVER use then again after this. I did request a copy of the call recording which was brushed over and was told I had to pay. so some idiot mis advising me has cost me £100 extra which I am not paying. I have told my friends and family this and they are reluctant to go with them. Obviously O2 won't be bothered as I'm only 1 person of however many they have, but I do my best to spread the word about my experience!!
I have been on vodafone (absolute scam), 3 (bad customer service in general) & orange which have all been a nightmare. O2 are by far the best provider all round and i have been with them for 2 years, customer service is great, signal is better than most, they dont overcharge you or
mess you about, i even signed up to pay an extra £10 a month for an iphone5 just to be on o2 rather than any other network.
At the end of the day, with sorting out issues you have to go direct to managers. Everyone working for any provider are going to be the same, it depends whos on the other end of the phone. Although it shouldnt have to be like it, if you get rudeness back from a representative, just hang up & redial and you will eventually find someone who will help you.
Just remember, when you are feeling angry & frustrated with the service your given, thats when your more likely to write a review to express your frustration. The best way to find out what network is for you is to ask family and friends for their recommendations.
I have been with 02 for almost 5 years and they were always great with deals & offers etc. My current contract (24 months) was the one that I had problems with. The phone had an technical fault in which it wouldn't charge sometimes, 02 told me this was a system fault with the iphone 3gs and nothing could be done apart from trying a new charger. This didn't work either, every time I update my phone it doesn't charge then it works again and does the same thing a couple of weeks later. So my phone is basically useless 50% of the time. O2 could only offer me a charge to buy my contract out even though the phone was covered?? And were very unhelpful even though im paying for a phone thats not working!! So I heard about phones4u and that they could buy you out of your contract which they have, great service to anyone wanting to do the same, they have put money in my bank to cover the cancellation fee for my 02 contract and my new phone (with a new network provider) is on the way.. 5 months before my contract finishes :)
I have been using o2 data for 5 months now and there never goes a week when this is not down and when the network goes down it goes down for days and is very frustrating, you call o2 and they do nothing to help you.
I would never use this service again and would strongly advise against o2.
I was a loyal o2 customer for over 9 years i have never experience any problem with them before till last week where i had to call them every day to bare my service which they do only for that day and then next day happened again then they barred outgoing and incoming calls and i was not able to make a calls st because i went abroad and spent 41.11 which i had to pay straightaway for them to take off the bare which is rubbish i have never experience that before and when i rang they said they cant do nothing bot it until i pay the balance. Very unfriendly and useless people work there without manner and not willing to help with the problem . i cant wait for my contract to end and change the network provider
It seems o2 are very good at training their staff to turn every inquiry or question into a sales opportunity. Instead of providing a real sense of concern about a question they pitch you. This has happened more than once, but not always. When it does happen and I hear the pitch about this or that I get quite cross. I can say I have found their prices competitive and would not be inclined to switch ...unless I loose it next time they start blabbing at me.
I've been with them for four years now so there for I will have a lot of complaints, for starters the only reason why I've stayed with them is because of the hassle of changing my company, I've had about 5 phones with O2 each time they've broke, especially blackberrys, I will defiantly be changing this year as its a complete waste of time and money, oh yeah and upgrades are wank.
I was a loyal o2 customer for 4 years on sim only. They always gave me new offers and deals, they always informed me on things to make me aware of everything including my charges. They even sent me a bag of sweets once!
This year after deliberating and thinking I could get more for my money with a contract with them especially because I was the loyal customer, they were literally throwing great offers my way..so I crumbled and decided to get a 24 months contract with them.
Literally as soon as the 30 day grace period finished my nightmare with them began. Random charges from no where (eg, picture message-but I only use Whatsapp or BBM for sending pictures), EXTREMELY POOR customer service-rudeness beyond belief. Most of the time, it's so frustrating and tiring and they almost force you to pay their random charges otherwise you'll be barred and your account would be restricted.
I can't wait for this contact to be over, i've asked for an investigation to be made into my account and what's going on. I'm fed up! once my contract ends i'm literally going to cancel it immediately so they can't say any rubbish because we know how dodgy they are!
In my opinion, you can do better. If anything just do a sim only contract with them, which is 30days rolling, and you can cancel anytime.
I've had O2 mobile now for 2 years- they remain excellent at network coverage - but that is all. Customer service was excellent at the start. Sadly, it has deteriorated to a completely unacceptable level. Trying to upgrade, I have now spent over 20 hours, either hanging on by phone or waiting to be connected to 'webchat' via the website. I have been told there are technical problems, it will be resolved in 24 hours, I have been promised call backs which never come and been told to 'use a different computer', 'change your password', call 202 and several other suggestions - none resulting in my promised upgrade. Now over 2 weeks later I have given up. The O2 shop is no better - they are happy to leave you hanging around while they attend to more important things (i.e. new customers) and then tell you to call customer services. I even emailed the CEO's office and received a response telling me they would get back to me within 5 days - that was 25 days ago. I have given up and am going elsewhere. I can't see O2 surviving if they treat existing customers like this. It appears they spend all their time with new customers - who at first may be happy with the service - but sadly will find down the line that they are no longer valued. I am very disappointed.
iphone 5 for daughter was my mission and eventually through an upgrade it has arrived and all happy in the house!!
few stumbling points but hey, these guys are going through thousands of customers so again the terrible phrase 'customer service' has to be used! it was good though and i think better than orange who we were with before
I have been with O2 for over 2 years now, and have been very impressed with the following:
1. The Great Mobile Phone Coverage
2. The Fantastic Tariff
3. The super fast 3G Speed and coverage.
4. The Out of this world Customer Service.
5. The amazing Free mobile phone
I could go on about just how great 02 are, however I believe the above five points pretty much clarifies why I rate 02 at one of the best mobile phone providers in the UK, that I have had the pleasure to use.
I cant wait for my next mobile phone upgrade and tariff review, as I am more than confident it will add even more value for money.
Well done O2.
For months Ive been advised i an eligible for an upgrade by text, i do as the text says, call in to which i wait for 20-30-40 minutes. I sit patiently (remember i have a day job and dont sit on my backside all evening) and still dont get through to anyone. Like any sane human being, i do eventually loose patience- and dont get me started on their choice of music. I am reminded my call is important to them! (apparently) so after many months of trying i still have no luck (obviously my problem as i dont have the patience to wait for over 30 minutes).
So i go to their wesbsite and see 'CHAT', i think wow, this is amazing i can get immediate answers and actions. Silly me, i am told i am eligible for an upgrade after we've gone through security (well done, i explained this in my opening paragraph). I am then told theres a 30 minute wait times to speak to someone in upgrades (on CHAT). At this stage Im at boiling point as it seems impossible to speak to anyone and get what i need. Considering how painful this has been and after over 10 yrs of loyalty i decide to leave O2! I ask the person serving me how i do this, he states that theres a 30min wait for the cancellation team for CHAT and call. Brilliant!
So as we speak i am now waiting on hold (ON CHAT) to speak to someone to cancel my contract. This is NOT customer service and its certainly not something I'm willing to pay for month on month. My Vodaphone contract and service is pretty much golden in colour, whereas O2 and the lovely Telefonica are a rather unpleasant brown! I would never recommend and will never use them again!
I've been with O2 for ten years. At first they were fantastic and did all they could when my phone was stolen eight years ago, but now. Well lets start with the shops, I can walk in and 9/10 times be told to phone up customer services. I want to talk face to face to someone but no almost every time I have to phone up and wait on hold.
Then there's the prices. For new customers it great for existing its pathetic. And why? Because they know we don't like change. Well you know what O2 good bye.
I'm off to EE and hope never to have to deal with you and your awful service ever again.
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