Evästeet auttavat meitä parantamaan käyttäjäkokemustasi. Niitä käytetään myös tilastointia, sosiaalista mediaa ja laadunvarmistusta varten, sekä yhdessä yhteistyökumppaniemme kanssa markkinointitarkoituksiin. Jatkamalla hyväksyt tämän.
We bought a Halogen oven from Aldi some months ago. It had a fault but we managed to replace it at the time. It was really good value for money (much cheaper than similar brands elsewhere) and we got to love the way it cooks. So much so, we bought our daughter one for Xmas and paid £10 shipment down to London. I had tested the oven, twice, prior to shipping but when my daughter tried it the display showed a fault had occurred (exactly the same fault as our first one). Unfortunately, the 60 day money back deal for faulty goods (which at first hand seems a good, no quibble deal for customers) had expired so I urged her to call the helpline given and have it repaired, she really wanted this halogen oven. The people at the repair centre were abrupt and told my daughter that they didn't repair that brand of oven so she would have to get her money back (my money actually), which she has done (strange!!!! after the 60 day clause the product is supposed to be repaired) My grievance is this, nowhere on the box or in the instructions or at the Aldi, did it say that the product could not be repaired. When working this product is excellent and at the price paid is a bargain but now my daughter is going to have to pay up to 3 times as much for a similar item. What is going to happen if my oven decides to develop a fault after all these months, do I get my money back and have to pay 3 times as much also. This 60 day money back is OK if you can buy for the same price at another retailer but not if you get a bargain which often sells out quickly and you can't get another, or the product develops a fault. So Aldi, please bear in mind when selling electrical goods or any non-food items that the customer can get the product repaired after the 60 day clause or it can be replaced during the statutory 12 months guarantee. I may add that this grievance is not a reflection on Aldi in general and/or the other items that Aldi sells but specific to this one anomaly.
It's cheap and appears chaotic after the smooth process at Sainsburys or Tescos but the savings Re amazing. The meats are where you really save evening free range. Only shop at sainsburys for things I can't get at aldi now.
Friday 7th Feb. took my 84 year old disabled mother to do her weekly shop, mine to, to Aldi ILKESTON Derbyshire.had to wait 15 to get a parking space, finally got 1 about 80 yards from the shop, walked round to get trolley and start shopping. The shop was very busy and you no what mothers who dont get out much are like, they like to look at everything. Thought that was what supermarkets liked, so you buy more. Anyway, did the shopping, loaded mothers,shopping on to conveyor then mine. Then Paid for our shopping and started packing never thinking of the time, took the shopping bactk to the car unloaded took the trolley back round to store entrance walked back to car got in car finally out of car park. 1hour 30 min is not long enough especially when you have to queue to get in the place walk the whole car park to take trolleys back and pack your own shopping then get a fine for being 19 minutes over your time. £70 or £40 if paid in 14 days disgusting. It Used to be 3 hours why have they changed it
I have been shopping at ALDI for years now only because most items are cheaper but for the past few weeks I find that most shelves are empty and there is no sign to say items are out of stock.when I ask the staff (including the MANAGER) they all say we stock items everyday and they are so busy that items get sold very fast. So how come there is no stock of several items everyday? WILL ALDI management do something otherwise they will loose customers
i shopped at aldi [syston] on the 5/2/14, a place i have shopped at now for two years.
all went well until i reached the checkout. i started to put the cleared items into my bag which was in the trolley, only to be told i wasnt to do that, but to put the items into the trolley and then move over to the "packing area" to then put the items into my bag.
i said i had never been asked to do this before, the retort being "its company policy" [which,apparently, it is, although there are no signs].
crazy... i can easily keep up with the cashiers which means there is no time saving; the woman in front of me wasnt told to do the same; my spend wasnt much...maybe £15; there is no way i was going to pack twice.
the cashier shouldnt have said that, as me being me, told her i no longer wanted the shopping and walked out, knowing full well it would cost the store more time [and money] to remove the shopping from the conveyor belt and replace onto the shelves, than if she had just left me to pack at the c/out.
Service at checkout is rushed, impersonal and downright rude. The lack of customer acknowledgment and service brings to mind that of Ryanair. A total disregard for customers in the rush towards 'efficiency' and 'economy' supposedly. Basically they are cynically seeing how far they can push customers - well here is one customer who won't be going back.
Went to Aldi in Rock ferry/Port-sunlight this evening and it was manic! At the tills a voice called "go to number 5", so some people left the queue they were in and went to 5, we stayed were we were, til 2, despite there being 2 people with full trollies in front. Then another voice says til 1, so we went.... would have been good if the cashier was there waiting and ready.............. oh no.....we had to wait for him to come, THEN wait for him to take stuff off the seat so he could sit, then when i came to pay by card, he went to another til! Did he apologize? NO..........did he explain he had to sort something at another til? NO! so as I had put my card in I could not proceed to pay as he hadn't 'pressed the button'................ so we waited, and waited, and waited, it seems another customer agreed with me that they should not shout out til numbers when no one is there! Once back he pressed the button...THEN he tells ME to put my number in........ER I had!!!!!!! The man, I think it was the manager as he had a shirt on, was rude, arrogant and his attitude was not as it should be. Maybe he needs to go on a People Matter course and a Customer Care one.
Went along to Winchester store today to see what all the ad fuss is about "Voted Britains best supermarket"
The store was grim and depressing and the service was impersonal and rushed "No Frills" I guess and you don't get what you don't pay for.
Bought a small variety of items of which I have tried the crisps - not too bad but nothing special and Wensleydale cheese which had a bitter aftertaste. Cats had a good go at their new cheap food and they're normally quite fussy!
The bill was about 30% cheaper than it would have been at Sainsburys however I am not sure I will go again just to get a handful of items at a cheaper price.
After all the ads on tv and saying it was best supermarket blahblah thought id try out aldi Paisley (fulbar road) Scotland for the family shop. Going round the products are good, good range of choices for a cheaper supermaket, even a few brand names. However, get to the checkout and lets say service with a smile isnt their thing. Woman sat like a robot, didnt offer to help even though struggling with a toddler. Was sighing as things started to pile up at one side. I hadnt even finished paying and she was scanning the next persons products. She was on to the next after that before i had my bags up. And just so you know i wasnt going like a wee old lady, i was actually getting things together pretty fast. I will NOT be shopping here again, EVER. If people worked like that in any other supermarket they'd be sacked. Horrible dire faced woman. Now off to check sellby dates on stuff after reading reviews. Very disappointed.
The food is Aldi is of very low quality, although, don't get me wrong, you can get some nice tomatoes from there, and the pineapples are more than acceptable, but the rest isn't really satisfactory. The apples are sour (I even had one that had somehow gone mouldy inside), the ham looks like it's never looked over a pig sty in its entire existence and as for the, let's face it, copied brands such as Norpak instead of Lurpak for example, they are just awful and it infuriates me even more that they copy that packaging almost to the letter, and the send out an add with people (or actors, which ever term you would prefer) saying that they like them just as much. And saying that they taste the same. If that was even close to the truth then wouldn't the makers of the REAL brand be fighting to get to Aldi's recipe?!
Another reason I dislike Aldi is the shopping experience, the staff have to do everything with speed in mind, that's why Aldi is so cheap, but as a result the staff are just plain rude and unhelpful, when I was in the store I asked a member of staff if they knew whether they had something in (on one of the 'Special Buys'), I got told, "I don't know." And the staff member continued with what they were doing.
Overall, the food is NOT of satisfactory quality, the staff are unhelpful, the shop isn't a pleasant place to be and the whole shopping experience just isn't a nice one at all.
And also, when Aldi say they have won 'Which? Best Supermarket 2013', they really haven't, Waitrose has, look on the Which? website if you don't believe m.
And it just so happens that Waitrose is my favourite shop, - their food is flavoursome and palatable, they're shops are clean and tidy, the staff are so friendly and helpful and it's a nice shopping experience.
I'm not a snob (if you don't believe that then just note [for example] that I shop in other 'budget shops', such as Primark as they're clothes are more than acceptable), I'm just someone who knows quality when they see it, and in Aldi, I don't
I went today in Aldi Rockdale and tried to return three bottles of Olive Leaf Extract. The reason i suffer from sugar dietetic on the label there was misleading information that the item did not have any artificial sweeteners and did not have sugar contents. So i took the items in the store the Store Manager Nicole came and told me i need to have a receipt and the item was on sale 3 weeks ago she said to me that the only way i can got my money back if i give her the exact time of purchase date and time and minute . How can anyone remember stupid STORE MANAGER NICOLE SO I THROUGH THE THINGS IN THE STORE AND LEFT Very bad service
went to return a food item today, was treated like a piece of dirt, refused a refund because I did not have my receipt, despite the fact that the item in the pack was not what the label said it was. the manageress said I was being aggressive and basically a liar, even though I never swore or raised my voice once. IT'S TRUE- they will do anything to avoid dealing with your complaint and get you out of the store. Customer Service appalling. Im going next door to Tesco!
I just been refused to buy alcohol in Gillingham store because I had EU driving license and that was something new for me as I never had any problems in this store before. It was embarrassing and didn't get apologies. They made me feel like it was my fault that I had EU Driving license.
We use Aldi quite a lot for generally a good standard of products at a fair price, but get annoyed when basic products just disappear for a few weeks (or longer), sometimes being replaced by an inferior recipe. One at present concerns Fruit Teas. The Diplomat Berry Fruits tea rightfully won some awards and has been my brew of choice for several years. Recently after a brief absence this reappeared in a new, slightly larger box, and the new product tastes frankly awful. A sweet, chemically nothing, with no "berry" flavour. A quick comparison of ingredients shows a considerable reduction in the good stuff, which probably explains the lack of flavour. I will return the rest of the box, and look elsewhere for a replacement
So I went to aldi to do a bit of shopping, not the supermarket I choose every week as I like to shop around. I have been here a few times and thought it was good value for some product but not others.
The tinned and packet things you can't really go wrong with, however the fresh food, well that's a big let down. I had filled my trolly with all the bits I wanted and decided I had enough, while unloading onto the conveyor I notice that some of the food was passed it sell by date, and passed it by like a week. These products consisted of: yogurts for my kids, cheese, salad, ham, quiche and chicken breasts. I mentioned this to the lady on the checkout, I was gobbed smacked by her response. 'well what do you expect for cheap food, just freeze it or eat it today, the date only mean we can't sell it but its still eatable. I did of course show my utter disgust to her and make her get me some that had a least 3 days date on them. She on the other hand was not impressed that I had done this. I was so shocked that I thought well if this is the attitude of the staff no wonder they don't know how to stock rotation. Not sure I will want to shop here anymore, God knows how ill this could of made my kids and me.
Maybe the staff need some extra training or the store needs to be consistent with the food standards agency
During a visit to Aldi Bedworth i purchased some strawberries and a pint of milk. When i got home and opened the strawberries i noticed that they were all moldy and rotting. When i decided to pour my son a glass of milk out came this slimy brown something from the pint of milk which looked horrible. I took the milk and strawberries back to the shop which for me is 2 buses away, obviously when i went back i had the milk, the strawberries and the receipt but when i got there they refused to give me a refund or replace the milk and strawberries despite me having a receipt they told me that it was "OUT OF THEIR HANDS" and that i should contact HEAD OFFICE, they gave me a number to call which funnily enough is the only number available for Aldi, this number is for recruitment, inquiries and apparently complaints. So i called the HEAD OFFICE and they told me they were going to open up a case assured me it would be dealt with and someone would contact me within 3-5 days, it has now been 2 months and nothing from Aldi. I had a second incident where i called HEAD OFFICE since this is the only number available to call, I called to find out if my local Aldi in Nuneaton had any heaters available, after waiting 20 minutes to get through to someone and then being cross questioned over what my query was about i finally got transferred to the store where they confirmed they had 22 heaters in stock. It was about 8pm and i was at work so I asked my wife to take a walk to buy 2 for the house, she went with our 3 year old son as our heater stopped working, it was cold but she wrapped our son warm in his buggy and off to ALDI she went. When she got there they told her that they had no heaters in stock, obviously HEAD OFFICE had transferred our call to the wrong store. I called to express my displeasure and was told they would open up a case and someone would contact me in 3-5 days, it has now been 2 weeks and nothing from Aldi. Do not waste your time launching a complaint with Aldi they will only treat you like a nuisance and probably cut off your calls as they did mine when i called to follow up on the complaints, the woman on the other end of the phone told me i was breaking up and then the phone went dead...LOL...A few of my friends advised me to contact the Office Of Fair Trading Standards, which i have and they have assured me that it will be resolved.
A terrible place to shop with kids. No customer toilets and my local store has a 1.5 hour parking limit, not enough time if the kids need the toilet and you have to leave the store to find public toilets. Not to mention any tantrums and the stress of trying to get back to the car in time - when the kids were finally strapped in the car I had to take a long walk round the car park to calm my nerves.
I got sent a parking fine for £70 a week later, thanks Aldi but I'd rather pay the extra at another supermarket and come home less stressed and without a parking fine.
Am very pleased that aldi's are now stocking more vegetarian frozen food. Would like to see more in the way of cat food though, like whiskas or felix as we have 4 cats and love both of these. We could then do all our weekly shop just at Aldi. So Aldi if you read this, push it a bit more please.